FAST F2 Subs IT Support Portal
For general IT support and inquiries, please visit it.amazon.com where you can access our comprehensive self-service resources and submit support requests. Amazon’s IT Support offers 24/7 coverage and is accessible directly through A to Z for faster, more scalable support.
TICKETING:
FAST F2 Subs IT will continue to assist with the following:
Supporting custom Zappos systems and permissions
Managing Zappos-specific onboarding/off-boarding
Providing escalation and IT engineering/admin support as needed
LOCATIONS:
JFK:
Please submit a SIM ticket at the JFK SIM Ticket Queue
MSN4:
Please submit a SIM ticket at the MSN SIM Ticket Queue
LAS10:
Please submit a ticket at the IT Support Portal
or submit a ticket via email at ithelpdesk@zappos.net
Supporting custom Zappos systems and permissions
Managing Zappos-specific onboarding/off-boarding
Providing escalation and IT engineering/admin support as needed
LOCATIONS:
JFK:
Please submit a SIM ticket at the JFK SIM Ticket Queue
MSN4:
Please submit a SIM ticket at the MSN SIM Ticket Queue
LAS10:
Please submit a ticket at the IT Support Portal
or submit a ticket via email at ithelpdesk@zappos.net
Onboarding Appointments:
LOCATIONS:
JFK onboarding appointment: Please submit a SIM ticket at the JFK Onboarding SIM Ticket Queue
MSN4 onboarding appointment: Please submit a SIM ticket at the MSN Onboarding SIM Ticket Queue
LAS10 onboarding appointment: Please submit a ticket at the LAS10 Onboarding SIM Ticket queue
JFK onboarding appointment: Please submit a SIM ticket at the JFK Onboarding SIM Ticket Queue
MSN4 onboarding appointment: Please submit a SIM ticket at the MSN Onboarding SIM Ticket Queue
LAS10 onboarding appointment: Please submit a ticket at the LAS10 Onboarding SIM Ticket queue
- Zappos IT chat is currently closed and will reopen Wednesday at 8:00am PST.
EMERGENCY PAGING INFO:
IT Paging is an additional support channel to support users with Zappos specific issues which are both emergencies AND occur outside of IT hours of operations. For non-emergency IT support, please proceed to it.amazon.com for 24/7 support. NOTE: the IT paging process will page an IT support member's personal cell - it may wake them up or otherwise disturb them, and should be used with consideration. Please ensure you've completed any relevant general troubleshooting such as rebooting, using self-service password reset tools etc., or working with your manager for assistance, before paging. To page, email page-it@zappos.net - you MUST include your name, your Zappos username, and a complete and thorough description of the issue, and the specific steps which you have attempted to troubleshoot. Please be available for a reply in Slack. If you are not in slack we will reply via email.
