FAST F2 Subs IT Support Portal
For general IT support and inquiries, please visit it.amazon.com where you can access our comprehensive self-service resources and submit support requests. Amazon’s IT Support offers 24/7 coverage and is accessible directly through A to Z for faster, more scalable support.
To start a chat session please fill out the issue submission section below.
TICKETING:
FAST F2 Subs IT will continue to assist with the following:
Supporting custom Zappos systems and permissions
Managing Zappos-specific onboarding/off-boarding
Providing escalation and IT engineering/admin support as needed
Please submit a ticket at the IT Support Portal
or submit a ticket via email at ithelpdesk@zappos.net
Supporting custom Zappos systems and permissions
Managing Zappos-specific onboarding/off-boarding
Providing escalation and IT engineering/admin support as needed
Please submit a ticket at the IT Support Portal
or submit a ticket via email at ithelpdesk@zappos.net
To start a chat session please fill out the issue submission section below.
If you would like to make a appointment for in Zappos specific issues, please head to: ITAppointments.Zappos.com
If this is for a new hire onboarding appointment, please note that a new hire ticket must have been submitted and completed before we will be able to assist.
If this is for a new hire onboarding appointment, please note that a new hire ticket must have been submitted and completed before we will be able to assist.
Chat support hours are from 8:00AM - 4:00PM PST, Monday-Friday.
- Zappos IT chat is currently closed and will reopen Monday at 8:00am PST.
EMERGENCY PAGING INFO:
IT Paging is an additional support channel to support users with Zappos specific issues which are both emergencies AND occur outside of IT hours of operations. For non-emergency IT support, please proceed to it.amazon.com for 24/7 support. NOTE: the IT paging process will page an IT support member's personal cell - it may wake them up or otherwise disturb them, and should be used with consideration. Please ensure you've completed any relevant general troubleshooting such as rebooting, using self-service password reset tools etc., or working with your manager for assistance, before paging. To page, email page-it@zappos.net - you MUST include your name, your Zappos username, and a complete and thorough description of the issue, and the specific steps which you have attempted to troubleshoot. Please be available for a reply in Slack. If you are not in slack we will reply via email.
