Zappos IT Support Portal
To start a chat session please fill out the issue submission section below.
If you would like to make a appointment for in person support please head to: ITAppointments.Zappos.com
If you would like open a ticket please this link to send an email to our automatic ticket creator: Email Us
Chat support hours are from 8:00AM - 4:00PM PST, Monday-Friday.
If you prefer to talk on the phone you can call us from 6AM to 6PM at 1-866-969-9277
If you would like open a ticket please this link to send an email to our automatic ticket creator: Email Us
Chat support hours are from 8:00AM - 4:00PM PST, Monday-Friday.
If you prefer to talk on the phone you can call us from 6AM to 6PM at 1-866-969-9277
- Zappos IT chat is currently closed and will reopen Monday at 8:00am PST. Email or Phone support may still be open. Please check the hours listed above.
EMERGENCY PAGING INFO:
IT Paging is an additional support channel to support users with issues which are both emergencies AND occur outside of IT hours of operations. NOTE: the IT paging process will page an IT support member's personal cell - it may wake them up or otherwise disturb them, and should be used with consideration. Please ensure you've completed any relevant general troubleshooting such as rebooting, using self-service password reset tools etc., or working with your manager for assistance, before paging. To page, email page-it@zappos.com - you MUST include your name, your Zappos username, and a complete and thorough description of the issue, and the specific steps which you have attempted to troubleshoot. Please be available for a reply in Slack. If you are not in slack we will reply via email.
